Brown Sugar Hair Boutique Inc. has reserved time for you therefore, we ask that you give 24 hours notice when you cancel or reschedule your appointment.
We will make every effort to reschedule your appointment with another client on our waiting list, however, if we are unable to rebook your time slot there will be a cancellation fee.
There is a 15 minute grace period on the day of your appointment. If you are running more than 15 minutes late, depending on the stylist availability you may have to reschedule and be charged a same day cancellation fee.
Please understand that we have implemented this system because it has become necessary.
The fees ARE NOT designed for our stylist to receive more money but to encourage our clients to be more consistent as well as schedule exactly according to there availability,
We will make every effort to avoid such issues by providing email confirmations at least 24 hours prior to your scheduled appointment.
In the event your stylist is more then 15 minutes late or cancels less than 24 hours you will receive discounted services or a free styling product of your choice.
We appreciate your business and we will make every effort to accommodate your needs.